Information We Collect
We collect information about you from various sources, including the following:
Data You Provide
You may upload to the Service or create using the Service content that reflects the brand identity of one or more businesses. You may be asked about your preferences or about the characteristics of the business. When you choose to provide us with data or information, we will collect and process them.
We collect any information contained in e-mails or other messages that you send us, including through our contact forms.
Information from Other Third Parties
We regularly receive information from our business partners, advertising agencies, customers and other third parties, including information provided on third party services to which you have connected your WriteBetter account through the integrations, plugins or other connectivity options provided by the Service. Such information helps us and them understanding your needs, your online activity using the service, and generally makes the Service better.
We receive data from the computer, mobile phone or other device you use to access the Website. This may include your IP address, the type of your browser, system and language, date and time of visits, the type of your internet service, location (including GPS location when available), the pages you visit, and the way that you interact with ads and other types of content.
How We Collect Information
Our primary source of information is the information provided to us by you. Other sources of information include various third parties, as set forth above, and standard web technologies, including the following:
“Cookies” – data files, which often include a unique identifier, sent to your browser and placed on your computer or mobile device in order to enable you to more easily communicate and interact with the Website and store certain information. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). Usually you can set your web browser to refuse all cookies or to indicate when a cookie is being received. However, some features of the Website may not function properly if the ability to accept cookies is disabled. Some of the content included in the Website, such as ads, may be provided by third parties, and this content may also contain and send cookies to your computer or mobile device.
“Log Files” – when you use the Website we may track and record actions occurring on the Website and collect certain technical data including your IP address, browser type, internet service provider, referring/exit pages, platform type, date/time stamp, and click data. Please note that your initial use of the Website may occur prior to your registration with the Website. This information may be stored by us and added to your account upon your registration and activation of the Website, and shall be subject to this Policy.
How We Generally Use the Information
We use the information we collect, first, to provide you with the Service – the Service is based on machine review and analysis of the information we receive from you. We put together all the information available to us to maximize the relevance and quality of the Service. For example, we use the information that we collect in order to: (a) dynamically prepare and evaluate your experience with the Service; (b) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (d) monitor and improve the effectiveness of our Website and Service and our marketing; (e) monitor aggregate metrics and statistical information regarding the Service and the Website and the users thereof; (f) diagnose or fix technology problems reported by our users or engineers; and (g) help you efficiently access your information after you sign in. We also use the information we collect for purposes of administering and expanding the Website and the Service, providing customer service, making available other sites and services to our users, and prospective users. Occasionally, we may also use your contact information to contact you and notify you about important changes to the Website, new Services and special opportunities we think you will find valuable, on our behalf and on behalf of our partners. We may contact you through email, the Website and other similar channels. By providing us with your contact information you consent to our use of such contract information to send you such Service-related notices, including any notices required by law. You may notify us at any time if you do not wish to receive promotional communications by emailing us to [email protected] We may provide to third parties certain information about you without identifying you as an individual. We do this for purposes such as (1) providing statistical and aggregated data to researchers and other data consumers; (2) analyzing how the Website is used; (3) diagnosing and resolving technical problems; (4) maintaining security. We reserve the right to use and disclose any anonymized information at our discretion.
Personally Identifying Information
The information you provide us will include Personally Identifying Information (“PII”) which is information that can be used to uniquely identify, contact, or locate or otherwise identify you. We do not collect PII except when provided voluntarily by you. We do not rent, sell or disseminate PII to third parties without your consent, other than:
disclosure to our employees, consultants, contractors, service providers and suppliers. Such disclosure is normally subject to the recipient’s undertaking of confidentiality obligations and the prevention of any independent right to use this information by the recipients, except as required to help us provide the Service.
- to comply with applicable laws and regulations or to respond to a subpoena, search warrant or other lawful request for information we receive, whether or not a response is required by applicable law;
- to enforce an agreement or to protect our rights;
- to consummate, and as part of, any asset sale, transfer, merger or liquidation.
We only provide data to our customers after we have removed your name or any other personally identifying information from it, or have combined it with other people’s data in a way that it is no longer associated with you. You may choose voluntarily whether or not to provide us with your PII.
You may request access to all your voluntarily-provided PII that we collected online and maintain in our database by sending a written request to [email protected]
Deactivation and Deletion of Your Information
If you want to delete or remove your PII stored with us permanently, you may send an e-mail to [email protected] Please include “Delete my Information” in the subject line and your full name and e-mail address in the body of the e-mail. We will respond to your request in a timely manner, normally within thirty (30) days. Upon such request, we will make our best efforts to remove all your PII from our database. However, please note that some information may not be deleted from all databases and backup records. We may also retain certain PII for customer service, legal and similar purposes. We reserve the right to keep all non-PII and continue to use such non-PII in accordance with this Policy after the termination of your account and deletion of all your PII.
We use industry standard measures to ensure the security of all information, including the use of passwords, firewalls, encryption and remote servers, and routinely evaluate our practices to identify security threats or opportunities for the improvement of our Website and Services. However, no transmission of information is guaranteed to be completely secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise information security. You acknowledge and agree to assume this risk when communicating with us.
By using the Site you consent to our collection and use of your personal information as described in this Policy. If we make material changes to this Policy, we will notify you by placing a post regarding those changes on the Website or by other means, as per our sole discretion. We reserve the right to modify this Policy at any time, so please review it frequently. Changes to this Policy are binding and effective when they are posted on this page. To the extent that the Service has your e-mail address on record, we may use this to inform you of changes to this Policy.
If you have any questions about this Policy, our information practices, or your dealings with us, you can contact us at [email protected]